Resolving Login or Access Issues

It’s our goal to make logging into your account as streamlined yet as secure as possible. With that, login issues may occur due to a number of reasons, including:

• Incorrect email address or password entered (⭐most common)
• Expired password reset links
• Account lockouts after multiple failed attempts
• Account has been dormant for an extensive period
• Account has been requested to be deleted by the owner

Steps to Resolve

• Confirm that you are using the correct email address associated with your account
• Use the password reset option if you are unable to sign in
  – See our How To Reset Your Password guide here
• Contact your organisation’s administrator to verify access permissions

If you are unable to resolve the issue, contact support with details of the error message and the email address associated with your account so we can assist promptly.