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Resolving Login or Access Issues

Posted
Updated
ByAndy Taylor

If you’re having trouble signing in to SaaSi Hub, there are several common reasons why access may be unavailable. Most login problems can be resolved quickly by checking your account details or resetting your password.

Common Login Issues

Login or access problems can occur because of:

  • An incorrect email address or password (⭐most common)
  • An expired password reset link
  • An account temporarily locked after multiple failed login attempts
  • An account that has been dormant for an extended period
  • An account that has been requested for deletion by the account owner

Steps to Resolve the Issue

1) Check Your Email Address

Make sure you’re using the email address associated with your SaaSi Hub account.

If you’re part of an organisation using SaaSi Hub, check that you’re signing in with the correct work email address.

2) Reset Your Password

If you’re unable to sign in because you’ve forgotten your password or your password isn’t being accepted, use the forgot password option on the login screen. Follow the instructions in the password reset email to create a new password. For detailed instructions, see how to reset your password.

If you’ve received a password reset email but the link has expired, request a new reset email and use the latest link provided.

3) Check Your Account Access

If your email address and password are correct but you still can’t access SaaSi Hub, your organisation’s administrator may need to check your account or access permissions.

Contact your organisation’s SaaSi Hub administrator if you believe your access may have been removed or changed.

4) Still Can’t Sign In?

If you’ve checked your details and reset your password but you’re still unable to access your account, contact SaaSi Hub support.

When contacting support, include:

  • The email address associated with your account
  • The error message you’re seeing
  • A brief description of what happens when you try to sign in

This information can help our team investigate the problem more quickly.

Check for Known Issues

If several parts of SaaSi Hub appear to be unavailable or you’re experiencing an unexpected platform-wide issue, check the SaaSi Hub service status page for any known incidents or scheduled maintenance. If there is no reported issue and you’re still unable to sign in, contact support for assistance.

In short, check your email address and password first, use the password reset option if necessary, and contact your organisation’s administrator or SaaSi Hub Support if the problem continues.

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