Have a question, need assistance, or want to learn more about SaaSi Hub? Whether your enquiry relates to sales and signing up, our platform, integrations, billing or anything else, we’ve got you covered! You can find our full support and contact methods below, helping you get the answers you need as quickly as possible.
Self-Help Support
Most common questions about what we do, how we work and how we can help your business can be found in our online FAQ.
Pre-sales information, feature and reporting guides, integration guides, and resources covering account and billing, security and troubleshooting support can be found in our extensive Knowledge Base.
💡Our knowledge base provides instant, helpful responses and guides to our most popular queries and questions without the need to use our live chat or wait around for support responses.
24/7 Live Chat
To start a live chat, simply navigate to any page on our retail website and press the chat icon button when it appears on the bottom right of your screen. Alternativley, click here to open our live chat in a new tab.
Our live chat with Sasha (S.A.S.H.A) is available 24/7 in order to support viewers and customers from every timezone around the world.
💡Sasha aka S.A.S.H.A is an abbreviation for ‘SaaSi Hub’s AI Support & Help Assistant‘
Why AI Support?
We use AI-powered live chat support because it reflects who we are at our core: an AI-centric company built to operate smarter, faster, and more efficiently. By embedding AI directly into our support experience, we’re able to provide true 24/7 assistance without the limitations of traditional human-only teams.
Sasha has secure, real-time access to our entire business infrastructure, enabling her to deliver highly accurate, context-aware responses instantly. This means no waiting in queues, no inconsistent answers, and no gaps in availability.
In many cases, our AI support goes beyond what human live chat can offer, resolving issues faster and with deeper insight, while still maintaining a seamless, conversational experience that feels natural and helpful.
Contact Us Form
Can’t find an answer to what you need? Get in touch with us online through our online contact us form and your query will be sent directly to our team.
💡Our team works during normal office hours Monday to Friday between 10am – 4pm GMT.
Social Media Contact
Our social media accounts are not manned 24/7 and so we do not recommend trying to contact us via direct message through one of our social profiles. For our fastest response time, please use one of the alternative contact methods above.