Data Retention and Deletion Policies

SaaSi Hub follows structured data retention policies designed to balance operational requirements with data protection principles.

Data We Retain

In order to provide the SaaSi Hub platform, certain categories of data may be stored and processed, including:

• User account information
• Company/organization details including but not limited to: company name, company address, employee names and their associated company email addresses
• Platform usage and analytics data
• Integration and licence information including but not limited to: plan name/type, plan pricing, renewal dates, license information
• Billing and transaction records
• Customer support communications

Data is retained only for as long as necessary to provide the service and meet legal or regulatory obligations. This information is used solely for the purpose of delivering the platform and supporting customer accounts.

Data Retention Periods

Data is retained for different periods depending on the type of information and its purpose.

Account related data is retained for the duration of the active subscription, and for a limited 12-month period after your subscription has ended, where required for operational or legal purposes.

Billing and transaction records may be retained for up to 7 (seven) years in order to comply with tax, accounting, and regulatory obligations.

Customer support enquiries and related correspondence is retained for the duration of the active subscription, and for a limited 24-month period after your subscription has ended, where required to assist with ongoing service improvement and dispute resolution.

Technical logs and platform monitoring data may be retained for the duration of the active subscription, and for a limited 24-month period after your subscription has ended, to maintain system security, investigate incidents, and improve platform performance.

Retention periods are reviewed periodically to ensure that data is not held longer than necessary.

Accounts With No Active Subscription

Customers who have ended their billing subscription with us and who have no intent to renew their subscription will keep access to reactive their account for up to 12-months, following their subscription end date.

After this 12-month dormant period, the account will be closed, whereby;

• Access to their account including our platform is disabled
• Associated account related data is scheduled for deletion from active systems

Customers are advised to export any required reports or information prior to their billing subscription coming to an end.

Right to Erasure (Right to be Forgotten)

Under applicable data protection laws, the account holder may request the deletion of data relating to them and their business. Requests may be submitted through our support or contact channels.

Where a valid request is received, we will review and respond within the timeframes required by applicable data protection regulations
Certain data may need to be retained where required by law or where it is necessary for legitimate business purposes, such as keeping billing invoices for tax and accounting purposes.

Note: Completing a right ro erasure is non-reversible and irrevocable once completed, all data and integrations will be permantently deleted.

Backup Data

For security and disaster recovery purposes, encrypted backups of system data may be retained for a limited period. Backup systems are automatically overwritten on a rolling basis, meaning deleted data may remain in backup archives until those backups expire.

Backup data is not used for operational processing and is retained solely for recovery purposes.

Third Party Services

SaaSi Hub integrates with various third party SaaS platforms. Data retrieved through integrations is stored only as required to provide platform functionality.

Customers remain responsible for managing their data within those third party services, and deleting data from within SaaSi Hub does not automatically remove information stored within external platforms.